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ScS Complaints & Reviews

Complaints, Review, Comparison

Read reviews of ScS, share your experience and resolve your issue.

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Your ScS Reviews

Sherrie Paterson: 1/5 Stars

07/02/2017
 
Engineer didn’t show
 
After phoning from 10am trying to resolve an issue with a refund they had given me on my card is had no luck. At 7:50 pm I spoke with a lady who arranged a call out to credit my card until I could resolve the issue in the morning. I was told up to 4 hours I had to wait for the engineer to show, even after I explained I had no gas/ heating or hot water and a 9 month old with a bad illness. It's now 1:01am the next day and still no engineer. I will be phoning first thing but I am very unhappy.
 
ScS has not yet responded.
 



 
Jane Bunting: 5/5 Stars

18/07/2018
 
A great service
 
No hard sell. Very helpful sales team. Fast and friendly delivery​
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Sharon Easton: 1/5 Stars
 
01/11/2016
 
Broken recliner mechanism repair
 
We have a 2 seater recliner that was bought last December and since July it has been faulty. The mechanism started catching so I called them to send a technician out and he proceeded to tell me it was fine (it wasn't). The problem then got worse and I called them out again and they said they would get a replacement part. It has been months now and guess what, still no part! Being fobbed off left right and centre and the mechanism has completely snapped now. Fed up of false promises!
 
ScS has not yet responded.
 
 

​
 
Kelly Burton: 1/5 Stars
 
11/02/2019
 
Disgusting
 
Disgusting.. Ordered two sofas in August and was told 6 weeks delivery. These were a special order and wanted to have a slight change to cushions.. After the 6 weeks was calling as no delivery to be told as special order it was taking a little long.. OK I get that.. Near on 3 months later they were delivered with original cushions and not the ones ordered.. So lies about why it took so long.. Called Scs Northampton and they said they will get it sorted and they would be here by end of November.. I called them beginning og December asking them to collect sofas.. They agreed but said if I could hold on until end of January it would be sorted.. I agreed.. Cushions came at end of January and was delivered to be on February 10th.. They were wrong AGAIN.. Called and asked for a refund and they have declined due to what was written on order form and it being a miscommunication.. But will reorder cushions..I have totally had enough of this company and want rid of these sofas as the hassle so isn't worth it.. When calling head office they refer you back to the store you bought them from.. Great.. It may sound trivial to many people but my mental health is suffering.. I rarely leave my house and my home is my castle.. Cheers Scs.. Would never use this company again and nor would I recommend them
 
ScS has not yet responded.
 

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Deborah Westwood: 1/5 Stars

13/08/2017

Absolutely shocking disgusting

my elderly parents bought a 3 seater Italian leather recliner sofa from scs 6 months ago. It cost them 1700 pounds. All the back dropped on the left and when reclined the right side as no padding. They came and repaired it the man came with a piece of foam under his arm when he knocked, before he had even looked at it. Then it happened again so now shes had another report of it wher a man came and took pics told her to sign to say she didn't want it repairing again, shes only had it just over 6 months. Now they are telling her she has to have it repaired again she doesn't have an option ..so small claims for scs im afaid. Stay away this company is disgusting you have been warned.

ScS has not yet responded.

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