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David's complaint against Currys PC World
David Parry
23/01/2018
[RESPONDED] Unexpected Charge
Complaint against
Currys PC World
I have just purchased an HP Desktop Computer from Currys. On returning home, I check my Bank Account to find a charge of £1.01p from ID3Global.com. Further investigation reveals it is a company used to verify personal details. I assume it is for Currys as I have made no other purchases. It would have been very helpful, and less worrying, if the Salesperson had explained that there was a charge, what it was for and how much it was.
- supporters 0
Currys PC World has responded
- Comments (6)
TEAM KNOWHOW | | VERIFIED
Good morning David,
Thank you for getting in touch. My apologies for any issue caused. If you are able to provide your receipt details (date of purchase, branch and receipt numbers) I'll be happy to check what has happened. Please don't post here, you can email them to [email protected] along with reference SPK866
Many thanks - Matt
Gillian Graham | | VERIFIED
I have the same amount showing on my debit card where I purchased a Google Home Mini on Monday from your East Kilbride store. How can I get this refunded, do I take receipt back into the store?
TEAM KNOWHOW | | VERIFIED
Hi Gillian, apologies for the delayed response. I would recommend that you take this back to the branch for the refund to be made. If you do encounter any difficulties please contact us at [email protected] along with your receipt details (date of purchase, branch and receipt number along with reference SPK180860
Simone De | | VERIFIED
I have the same on my debit card. I did not purchase anything but did try and apply for credit online but it was giving me an error and said they couldnt help me at that time. Why is this and what is this for? I want a refund. I dont have a receipt but it shows on my online banking that money has come off my account. I'm not happy about this at all.
TEAM KNOWHOW | | VERIFIED
Hi Simone,
It sounds like this is a Care Plan and not related to the credit search. Please email us on [email protected] and quote SPK181103.
Please include a copy of your name and address in your email alongside this comment.
Ollie.
Cristian Silva | | VERIFIED
Hi. A £ 8.99 charge has appeared on my debit card. I don't remember authorizing it. What is this debt?
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