Currys PC World

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David's complaint against Currys PC World

David Parry

23/01/2018

[RESPONDED] Unexpected Charge

Complaint against Currys PC World

I have just purchased an HP Desktop Computer from Currys. On returning home, I check my Bank Account to find a charge of £1.01p from ID3Global.com. Further investigation reveals it is a company used to verify personal details. I assume it is for Currys as I have made no other purchases. It would have been very helpful, and less worrying, if the Salesperson had explained that there was a charge, what it was for and how much it was.

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Currys PC World has responded

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Good morning David, Thank you for getting in touch. My apologies for any issue caused. If you are able to provide your receipt details (date of purchase, branch and receipt numbers) I'll be happy to check what has happened. Please don't post here, you can email them to [email protected] along with reference SPK866 Many thanks - Matt

Gillian Graham | | VERIFIED

I have the same amount showing on my debit card where I purchased a Google Home Mini on Monday from your East Kilbride store. How can I get this refunded, do I take receipt back into the store?

TEAM KNOWHOW | | VERIFIED

Hi Gillian, apologies for the delayed response. I would recommend that you take this back to the branch for the refund to be made. If you do encounter any difficulties please contact us at [email protected] along with your receipt details (date of purchase, branch and receipt number along with reference SPK180860
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