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David's complaint against Currys PC World

David Parry

23/01/2018

[RESPONDED] Unexpected Charge

Complaint against Currys PC World

I have just purchased an HP Desktop Computer from Currys. On returning home, I check my Bank Account to find a charge of £1.01p from ID3Global.com. Further investigation reveals it is a company used to verify personal details. I assume it is for Currys as I have made no other purchases. It would have been very helpful, and less worrying, if the Salesperson had explained that there was a charge, what it was for and how much it was.

  • supporters 0

Currys PC World has responded

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Good morning David, Thank you for getting in touch. My apologies for any issue caused. If you are able to provide your receipt details (date of purchase, branch and receipt numbers) I'll be happy to check what has happened. Please don't post here, you can email them to [email protected] along with reference SPK866 Many thanks - Matt

Gillian Graham | | VERIFIED

I have the same amount showing on my debit card where I purchased a Google Home Mini on Monday from your East Kilbride store. How can I get this refunded, do I take receipt back into the store?

TEAM KNOWHOW | | VERIFIED

Hi Gillian, apologies for the delayed response. I would recommend that you take this back to the branch for the refund to be made. If you do encounter any difficulties please contact us at [email protected] along with your receipt details (date of purchase, branch and receipt number along with reference SPK180860

Simone De | | VERIFIED

I have the same on my debit card. I did not purchase anything but did try and apply for credit online but it was giving me an error and said they couldnt help me at that time. Why is this and what is this for? I want a refund. I dont have a receipt but it shows on my online banking that money has come off my account. I'm not happy about this at all.

TEAM KNOWHOW | | VERIFIED

Hi Simone, It sounds like this is a Care Plan and not related to the credit search. Please email us on [email protected] and quote SPK181103. Please include a copy of your name and address in your email alongside this comment. Ollie.

Cristian Silva | | VERIFIED

Hi. A £ 8.99 charge has appeared on my debit card. I don't remember authorizing it. What is this debt?

Bruna BG | | VERIFIED

I have the same on my debit card. I did not purchase anything but did try and apply for credit online but it was giving me an error and said they couldnt help me at that time. Why is this and what is this for? I want a refund. I dont have a receipt but it shows on my online banking that money has come off my account. I'm not happy about this at all.

Taner Kasapoglu | | VERIFIED

Hi. This is Taner. I have the same problem on my credit card. I thought that it is fraud transaction. I called the bank and they told me that it is Currys. I did not purchase anything. Why is this and what is this for? I want a refund. I dont have a receipt but it shows on my online banking that money has come off my account. I'm not happy about this at all.

Wendy Chase | | VERIFIED

Same for me , I tried to purchase an item by credit in Currys and wouldn't allow me to go further than after my bank details was added and withdrew £1.01. The thing is the transaction went through knowing full well it was done in error. I want a refund asap..

Jessie June | | VERIFIED

I also encountered the same issue. But I didn’t purchase anything, I was just applying for the buy now pay later scheme, I hope my details are safe with this. And why was I charge with the £1.01? Was it a transaction charge?
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