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Shpock Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Shpock, share your experience and resolve your issue. Rate Shpock for value and service, and compare Shpock with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Shpock below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our shopping complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Shpock Reviews
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Jan Bellinger: 1/5 Stars 27/11/2017 I can't remove/delete watched items Please tell me how to remove/delete a watched item that I'm no longer interested in or is sold. It's going to get very cluttered without this control Shpock responded on 06/12/2017: Hi Jan, If you go into your watched items, you can click the small 'x' beside the item you no longer wish to monitor. Kind Regards Your Shpock Team Gini Miskin: 1/5 Stars 22/02/2017 Can’t edit my ad Hi, I can't seem to edit my ad and I think it may be because someone has made me an offer, and although I have sent her many messages she is ignoring them. I have contacted you before but never got a response. Please advise. Thank you Shpock responded on 10/03/2017: Hi Gini, don't hesitate to contact us via Twitter, Facebook or per email ([email protected]) and we'll help you to solve this matter! Best, your Shpock tea READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Cheryl Miles: 1/5 Stars 15/10/2016 Unable to reply to offers I keep getting offers on my item however when I sign in I only have permissions of a buyer so I am unable to answer the offer. There has been no way to make contact with anyone to get any help with this issue. Waste of time ! Shpock has not yet responded. Anisa Naz: 1/5 Stars 04/09/2016 cant upload pictures I have been waiting for over two hours for the pictures to upload. The few pictures that have uploaded, they're not even the right way up! It is ridiculous! I'm done with it! Shpock has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Story by Fred Isaac 09/02/2016 The sharing economy has revolutionised our spending habits. If you need a place to stay, you can rent a stranger’s room on Airbnb and travel there by sharing an Uber. And, if you’re shopping locally, car boot sale app Shpock promises to bring the flea market into your pocket. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. It's wildly popular and a great way of finding items to buy locally. But, when using any peer-to-peer shopping app, it pays to be cautious. One punter, Beth Stevens, contacted us to warn of the pitfalls of buying from strangers. “I bought an iPhone 5s for £150 and it was in really bad condition,” Beth explained. “The person that showed up was very quick to leave and now I know why. The Apple ID touch didn't work and the screen had been badly replaced.” When Beth requested a full refund from the seller, she says he refused and even left her a bad review. “I trusted him but the phone is not worth £150,” Beth added. So how do you avoid getting swindled on Shpock? Here's a few suggestions: Get the item posted: Shpock is designed to connect you with local sellers so you can pick the item up or they can deliver it face-to-face. But, if you’re worried about being diddled, it might be worth asking the seller if the item can be posted. You can make sure your order is able to be tracked by recorded delivery. Pay through PayPal: Getting the item shipped also means you can pay securely through PayPal. Buying through PayPal gives you extra protection when shopping online. Remember: every PayPal account has to be connected to an active email account. Make sure the PayPal account of the seller belongs to the user you’re chatting to. Alarm bells should start ringing if the user insists on using the PayPal of a third party. Ask the right questions: Don’t take it on blind faith that the pictures of the product you’re looking to buy are genuine. Ask the seller to show you any relevant warranties or documents. It’s also worth asking the vendor why they’re selling, how often the product has been used and how old it is. Check out the seller There’s no way you can be certain the user you’re dealing with is legitimate, but there are a few basic checks that help. Check the seller's reviews to find out how the Shpock community rates them - and also look at how the seller rates other users. If, like the user that scammed Beth, they often leave negative feedback about buyers, it might be best to avoid. Be very wary of a spotless account with no feedback at all. Scammers will often deactivate an account and pop up on a new one to avoid suspicion. When we raised Beth’s case with Shpock, a spokesman told us: “When exchanging products personally we highly recommend to check if they're in a condition as described. If any problems should occur, users are asked to contact the Shpock support team - we will try to help.” CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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Marianna MacMillan: 2/5 Stars 12/09/2019 Buyer not responding Hi I have sent same email to shpock twice. i have tried to sell cabana 4 seat bar set for 150 pounds but i got an offer from lady to for 100 pounds hence i accepted it. That was on sunday 8th. Since that i have sent her 3 messages and no answer yet. If this is a time waster i would like to cancel the deal which is legally binding according to shpock. I will be moving house soon and need to get rid off stuff and this waiting situation is not helping at all. Either buyer wants it or not. Would be helpful also if shpock cust services could respond Regards MM Shpock has not yet responded. Jamil East: 1/5 Stars 08/02/2017 How to delete shpock messages I have read Need to delete read messages. How do I do this.thanks Response from Shpock on 10/02/2017: Hi Jamil, messages in your news stream can be marked as read and will automatically disappear after a few days .) For further info please see: https://en.shpock.com/faq/ Read More: Your Complaints & Reviews | Read which companies people are complaining about |
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Jon Tog: 1/5 Stars 14/11/2018 Why is there no UK phone support number to report fraud to Shpock? Why is there no UK phone support number to speak to Shpock? The only number I can find is an Austrian one. This does not instil confidence. I paid someone who refuses to send the goods or answer messages. I have his phone number but he does not reply. I have his bank account details and all the time he is still selling the same items on Shpock! Don't you care? I have blatant evidence of fraud but I can not speak to Shpock about it because they are evidently not interested. I see Shpock reps ignorranty pasting the same Austrain contact phone number on here as if it's going to help everyone. It does nothing but frustrate us! Are you aware that not everyone lives in Austria? Shpock....stop being so ignorrant...we are from UK not Austria so give us your UK support number...not your Austrian one. If you want to appear competent and worthy you should display a freephone number for every country you operate in, not just Austria. You should be ashamed. Shpock has not yet responded. Janine GG: 1/5 Stars 25/08/2017 Listings Not Showing! I have items listed on Shpock which are not showing on their site. They are showing in my selling section but not on the site. I have emailed Shpock regarding this but with No Reply! My daughter told me about this site so thought I would try it, but whats the point if your listings dont show & no response is given. I think I will just stick to Ebay. Shpock has not yet responded. Read More: The Kelvin MacKenzie Column | Uncensored & Outspoken Opinion |
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Kirstine Cox: 1/5 Stars 05/12/2018 Scam seller, no action from shpock I've emailed shpock three times about a bag I bought on shpock. The seller actually wasn't the owner of the bag. She copied the listing from ebay and pretended it was hers. So I opened a paypal case. She then left me abusive feedback on shpock which is still there! She's scammed other people but continues to trade on shpock. She needs to be blocked and the feedback removed but shpock does nothing! Shpock has not yet responded. Claire: 1/5 Stars 20/09/2016 I have been blocked from my account I have been blocked of my acount for no reason and there saying its permanent well I'm not happy because everyone else is selling fake goods and everything and I'm blocked for no reason I am a genuine seller I wouldn't ever recommend this app to anyone and I'll be telling everyone also if i don't get my acount unlocked thanks. Shpock has not yet responded. CLICK HERE: Save on your car & bike insurance | Search A Spokesman Said for the best price vehicle insurance |
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Beverley Mallinson: 1/5 Stars 14/11/2017 Want reinstating thay won't let me on keeps saying a restriction I want it off I put items on and thay put a restriction on my shpock account and told me I'd be back on in a couple of days it's been 8 weeks now Shpock responded on 16/11/2017: Hi Beverly, Thanks for getting in touch. We are very sorry to hear of this. Please DM us on social media with your email address and we can look into why this has happened. Kind Regards Your Shpock Team Emily Granger: 1/5 Stars 08/03/2017 Can’t stop alerts when no longer wanted My phone is now plagued with alerts from your app which I set up when I made my account (in 2014) I obviously don't want these alerts anymore yet there is no where in the app to cancel them and I'm getting 3 at a time a minimum of 3 times a day it's getting really annoying and I'm considering deactivating my account because of this Shpock responded on 10/03/2017: Hi Emily, to deactivate search alerts please tap on the magnifying glass at the top right when opening the app and then click on the X next to it (if you have an iOS device please swipe from right to left over the respective search alert and then tap on the X). If you still need our support please contact us at [email protected]. Best, your Shpock team CLICK HERE: Get covered for your holiday | Save £££ with cheap travel insurance |
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Vas S: 5/5 Stars 25/02/2019 Not received item Hi, I was speaking to a seller regarding a product he was selling, came to an agreement to purchase an item, then purchased the item & paid for the item via bank transfer (I have proof of this), the seller agreed to post the item out via special delivery the next day, I was about to message him for contact details etc to get in touch with him if needs be. however he has since deleted his user on Shpock & I have not received the item & no refund or whatsoever, the username of this user on Shpock was 'Tee. A' User Deleted: 1/5 Stars 22/03/2018 Faulty item bought complained to Shpock about an item I bought that was faulty. Shpock sent the seller a message but the seller refused to contact me. I have sent Shpock messages asking for help but they have not replied and the seller has blocked me. Shpock has not yet responded. CLICK HERE: Save money on your broadband | Compare the best price broadband deals now and save £££ |
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Monica Reid: 1/5 Stars 03/01/2017 An item brought has not been delivered. Sphock are not helping me get my money back. On 21st December I brought a Ps4 controller from a seller. It was brought gor £23 and I paid for it via PayPal. The seller promised delivery before Christmas. It is now 2nd January and nothing has been delivered. I have contacted the seller on numerous occasions and he is not responding. I contacted Sphock to log a complaint and they sent a message to him to contact me. He did and said he was away and needed to find the delivery details. He has not contacted me since and every time I try and contact sphock for help they send me a message saying that I have already logged a complaint. They have not contacted me to see if my complaint has been resolved or if I need any further help from them. I would like my money back asap. Shpock has not yet responded. Bev: 1/5 Stars 08/06/2016 Buyers not turning up after deal is made This is the FORTH item I have sold, accepted offer etc and buyer has simply not turned up to collect??? Where do I stand on re listing my items as they've entered into this so called 'legally binding' deal?? Shpock has not yet responded. CLICK HERE: Looking for a new mobile phone? | Search the best price mobile phone deals and save £££ |
