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Energy
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Spark Energy Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Spark Energy, share your experience and resolve your issue. Rate Spark Energy for value and service, and compare Spark Energy with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Spark Energy below. |
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Your Spark Energy Reviews
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Donna Marie: 1/5 Stars 01/03/2020 Spark keep increasing my debt whilst on a prepayment meter to stop me switching supplier Moved into a rented property 2 years ago. Spark automatically being linked to the property for gas & electric supply. Rang them the day after moving in, gave meter readings which letting agents already provided & set up a DD. They said £65 per month would be my payments I needed make via DD. 3-4 weeks later I receive a CB letter from spark stating they were increasing my DD to £235 per month. I immediately rang them to which also requested an investigation in the February, I cancelled the DD as couldn't afford this extremely high amount. Rang them several times to gain any form of update if the investigation but nothing. September Spark said there was a digit missing from the initial readings & apparently they were deducting £500 off my bill so now my bill was showing at £1488 once they deducted the warning discount too. This amount was for 9 months of gas & electric from spark. A month later their company goes bust creating a new account & a separate bill. November agreed to pay £100 per month although spark saying I’m using around £250 per month. So the second account was now increasing. Made one payment then went to CAB, they suggested complaining to the ombudsman which I did. Ombudsman found no fault of spark so I appealed but still no joy due to not having enough evidence & spark then reducing the bills. During the appeal process I requested smart meters to be fitted again, waited 4 months. Smart meters were installed Feb 2019, however spark refused to switch the meter to pay as you go. May 2019 they finally switched the meters to pay as you go. The second bill from end of November 2018 to May the debt owing was £744. I requested the take £5 per week from the meters for the debt. January 2020 a man came to the property from ‘BE-AT the cold’ he rang spark as I was topping up meters £200-£240 per month. They told him the outstanding balance was £562 only for electric as the gas balance was £0. Feb 2020 try to switch supplier but spark refused so I sent them a letter id taken a template from the gov website stating once I’m below £500 on the balance they cannot refuse me leaving. Several days later spark reply increasing the debt to £1083. After ringing them they now say it’s from the gas when I’m on prepayment meters. They told the ombudsman they would compensate £50 off my bill & send me a letter of apology, they told the man who rang them they would write to me about my bill to which I’ve never received any of! It seems they are purposely increasing my outstanding debt to stop me leaving them, I suppose they don’t want to loose my custom because they must be making a good living out of me. When the man rang them we discovered spark were deducting £8 per week which I never agreed to. Twice since I have asked them to reduce it to the agreed amount of £5 but no chance in the meter monitors. Recently found bills & texts from spark for evidence I owed them £744 when they switched meters to pay as you go. Since the switch I’ve paid £8 per week for a total of 40 weeks. This should leave the debt at £424 but told the man it was £562 then when trying to leave £531 appears on the outstanding balance when it’s not possible already paying for gas & electric in advance. Spark have me trapped in this nightmare situation & it’s making me sick with worry. EDF have quoted a fixed rate of £95 per month & I just want to leave spark but carry on paying what I am now for a more reasonable & affordable supplier yet spark have me trapped. If anybody has any further suggestions to what I’ve already tried, any advice is welcome. Thanks for reading Spark Energy has not yet responded. Tony Watts: 1/5 Stars 06/01/2020 Electricity supply My daughter recently moved into a new house and her supplier was spark energy. She has been putting around £30 to 40 a day into the key meter just to keep it going. It keeps coming up on the meter that there is a debt on it. Presumably from the previous tennant. Have spent hrs and hrs on the phone to a call centre in the philipines. Talking to people that barely speak english. Left on hold and got absolutely nowhere. Have now changed suppliers and the new company have said the meter is set to charge double. They are not interested in foung anything about it. Just get fobbed off with excuses. Absolutely disgusting company and disgusting customer service. Avoid at all costs if you ront want to get ripped off Spark Energy has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Michael Ricketts: 1/5 Stars 06/12/2019 Could not get in touch Was told in November that Spark has ceased trading and had been bought out by OVO energy. Fast forward a year, I moved out and reached out to ovo energy about closing the account. Heard nothing back. Also worth noting I had no letters from spark in that timeframe. Couldn't get hold of them for love nor money. Then I get a letter through, having cancelled the direct debit on moving out with a bill for £640! Absolute RIP off, avoid at all costs Spark Energy has not yet responded. Ruben Monteiro: 1/5 Stars 27/11/2019 Stay Away!! Incorrect Billing!! I've now been a customer since July 2019 on the GetSmart 2020 Fixed tariff and had the smart meters installed from the start of the contract. We're now in November and I have not been billed correctly not even once. Every month they have charged estimated periods (but they can pull out accurate readings from the smartmeters) or in addition, I have been charged for periods that have already been billed and paid the previous month. Once you get in touch over the phone, some staff will amend your bill right away, and some won't have "permission" and have to send a request to the billing team to correct it (which they never did). I guess you just have to be lucky with who helps you over the phone. Formal complaint? Yes, well.. as usual, first they raise the issue and someone will get back to me (never did..). Then, if you want to speak with a supervisor/manager, You, the customer, are expected to provide a resolution for this, Not Spark... meaning, if you have a problem how do you expect it to be fixed?... Well, as obvious as it might seem - "I would like to be billed correctly (most months, at least)", Answer from a Manager today: "I can not guarantee that you will be billed correctly". All in all, if you would like to get to know the "accounts management" team aka customer service and speak with them every month, sometimes with multiple calls for a week, this is your Energy Supplier! But If you would like to be billed correctly, and spend that time some other way… Spark Energy has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Laura Jackson: 1/5 Stars 13/05/2019 Would have been 0 if possible! As with most other's reviews here - they are simply robbing people of money, estimating bills that are double, triple, quadruple what an average household would use. I moved in to a property with this provider and switched back to Bulb who are compassionate, customer led and have 'realistic' estimates. Spark have caused me stress, upset and worry. You receive daily automated phone calls, emails and texts to remind you, you have not paid!! Despite trying to ring and email them to sort the issue out. I have never been in debt and always paid bills promptly - but when they are estimating £93 for a 26day period for a 2 bed flat I refuse to pay and have been trying to challenge. The account's managers you speak to are useless. I don't think I have ever wrote a review but I am so disappointed and angry at what Spark have done, would never recommend and tell people to stay clear! Spark Energy has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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