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Energy
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SSE Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of SSE, share your experience and resolve your issue. Rate SSE for value and service, and compare SSE with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about SSE below. |
Send your SSE Reviews & Complaints
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our energy complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your SSE Reviews
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Fiona Lazareff: 1/5 Stars 10/02/2020 One month's gas bill of £186 for an unoccupied house I was astonished to get a bill for £186.06 from SSE for a month when my house was unoccupied. They refuse to provide any proof of the consumption, so what can I do? SSE has not yet responded. Carolyn Brain: 1/5 Stars 02/04/2019 Awful service, even worse complaint handling Currently in the middle of a long drawn out complaint which involves them providing incorrect bills for 3 years, hounding me into getting a smart meter, failing to register the smart meter on their system for 8 months, refunding me nearly £500, changing my direct debit, then contacting me over a year later to demand over £600 because apparently I'm in arrears. All due to their mistakes. Nobody will listen to the facts and they are doing their utmost to wriggle out of the back billing rules. They have offered compensation which is a laughable amount. Awful to deal with. I'm waiting to be referred to the energy ombudsman. Don't sign up with them if you value your time, sanity and more importantly your bank balance. SSE has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Amy Henderson: 1/5 Stars 28/07/2019 stopped sending bills after oct 2018 then sent a demand for £1000 I have been with SSE energy for 4 years both gas and electric and was paying quarterly bills.I had no problems until oct 2018 when they just stopped sending me any electric bills and actually said on my account i was £30 in credit.I heard nothing from them then i recieved a final demand in january saying i owed nearly £1000 even though my electric account still said i was in credit and i had recieved no bill or letters or anything prior to this. I worked out my energy usage and i wouldve owed them roughIy £400 incl previous debt from previous months. I phoned up to ask why my account hadnt been updated since oct 2018 which no one still to this day has given me an explanation for and was still in credit.Staff are useless and rude and demanded i make a payment plan for a bill which i had never recieved and my account still said £30 credit i asked why and was told they didnt know what i was talking about.Time and time again i have complained to sse and demanded an explantion but have never recieved one.I ended up setting up a payment plan in feb 2019 as i was scared and confused. I made payments up untill may 2019 by then i had roughly paid £500 then switched both my gas and electricity to bulb energy which SSE allowed me to change electricty account with NO problems so i assumed all debt had been paid off and they stopped me from switching my gas account as i still owed them £100. Just recently i recieved a final bill from sse stating i owe them over £ 1000 electricity but if i had actually owed them any money at all i wouldve not been able to switch my account as had happend when i tried to switch gas while still owing money. They have now procceded to add the £1000 on to my gas bill even though i only use hot water and havent switched the heating on since march. I am now trapped with this awful company and have no idea what to do. Please stay away from this company i have done nothing but stress and suffer because of them. SSE has not yet responded. B G: 1/5 Stars 21/06/2017 4 hours trying to get through in total So my landord had all the bills in their name and after 2 years we decided we needed to take over and put them in our name....this was easier said than done and I needed to cancel their account in order to put it my name, no problem, however the back and forth calls needed between my landlord and myself to work out what was what was ridiculous and one SSE lady said the current account(in landlords name) would be in credit by £600 when it was closed after I gave meter readings that morning, then in the afternoon, after a 2 hour power cut, I made another call to them to cancel and get the credit refunded back of £600 only to be told the meter readings I gave this afternoon meant that the final bill wouldn't be in credit at all but we would owe £1000!!!! I have spent 4 hours in total (25 minutes of actual talking) on hold and not impressed with this service AT ALL!!!! SSE has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Chris Faulks: 1/5 Stars 25/05/2016 £900 bill from swalec We have just switched from swalec to pfp energy and this week we've received a bill of £556.10 for gas and £395.36 for electricity which can't be possible to use that amount in a 2up 2down house SSE has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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