Taylor Wimpey Complaints & Reviews
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Your Taylor Wimpey Reviews
Naomi Upton: 1/5 Stars
Still prisoner like fencing up & lots of litter around the site. Also the road is not yet completed
We've been in our property now since Feb.2017. Although all the houses have been completed in our section the unattractive safety fencing is still up. There is a lamppost tied up with a piece of blue string & the light has never worked. The road is still to be made up & surrounding moat is clogged up & full of rubbish. Such a shame Taylor Wimpey as the site at New Contessey [ Hampden Court ] could be really attractive
Taylor Wimpey has not yet responded.
Sammy Hunt-Jones: 1/5 Stars
It was our first home and we were very excited about moving in and building up a family. However, since we moved into our property in March 2015 at Taylor Wimpey’s Treetops development in Swadlincote, we have had nothing but problems with our heating. We have two thermostat controls as we have a 3 storey town house type property. The thermostat machine on the top floor of our 3-storey property was the only thermostat control that was controlling the heating for the entire house when both should have been working. We have a baby son and sleep on the middle floor near his bedroom so the top floor heating was rarely used. When we had guests staying and activated the top floor heating. As the rest of the house was already at a suitable temperature, it would become unbearable to cope with the additional heat, resulting in us even having to open our patio doors during the freezing winter. If we hadnt have done this then the guest bedroom would have been freezing. Finally after at least 15 phone calls to Taylor Wimpey to chase up the issue, the heating and plumbing contractors finally came to rectify the problem. However, after their work was complete, nothing had changed so we contacted them again. They eventually came (after many more phone calls) and yet again nothing had changed. Our ground floor radiators then started making loud noises when they turned on. Again, we had to call several times to get this looked at, and after they came and apparently solved the issue, they were making noises again the following day. After yet more calls the problem still had still not been solved. Next the boiler began turning itself on, even when there were no batteries in the thermostat controls, causing the heating to turn itself on randomly in the middle of the night. On numerous occasions someone has attended our house and not fixed the problem, then passed the problem onto someone else (which takes weeks for an appointment to be made) and then when they finally arrive, they state that it has to be someone else to fix the problem and passed us onto someone else (again), to have to wait longer and repetitively chase up Taylor Wimpey yet again. This time after they finally came to resolve the problem we left the thermostat machine off as we believed that the problem had been fixed and the temperature was warm due to the natural summer weather so there was no need for the thermostat machine to be on. When we returned from holiday in September to cold weather we decided to put the thermostat machine on to 20 degrees as it was only 17 degrees. However, we then found that the top floor was controlling the bottom floor temperature and the bottom floor was controlling the top floor temperature. So the thermostat machine upstairs took the bottom floor heating up to 27 degrees and left the top floor at only 17 degrees. I rang up Taylor Wimpey the following day and they finally came to rectify the problem. We have a six month old son that is being brought up in this house. I cannot count on two hands the amount of times I have found my son to be sweating as the radiators randomly turn themselves on. At this age it can cause Sudden Infant Death Syndrome, as everybody is aware that a baby cannot regulate their own body temperature. Therefore, you have potentially put my baby son at serious risk. Taylor Wimpey were just not bothered at all. Taylor Wimpey don’t care about anything other than getting money for the houses they build. The amount of problems I have heard that people have had wrong with their houses, and rang up to the head office over and over again only for Taylor Wimpey to do absolutely nothing about it. Often leaving people in danger. Furthermore our gas and electric costs put us in a very tight financial situation because Taylor Wimpey were not quick to fix the problem. Fingers crossed the issue has now been resolved. However this does not put right the various appointments we have had to wait in for and cancel work for (losing money), the numerous phone calls we have had to make (paying our mobile networks) as they have been so slow to chase the problems up and the distress and upset they have caused me and my husband due to worrying about our son and the temperature. This does not even cover all the problems we have had with Taylor Wimpey: There was an issue with plaster which was cracking excessively on the top floor ceiling, we called Taylor Wimpey about this problem (within the 2 year warranty time frame) and they said they would come out to look at it, however after numerous phone calls and weeks later they then refused to come out as it was then past the 2 year time date. A few days later plaster started falling off the ceiling, which could have easily hit us on the head, we rang Taylor Wimpey 7 times to finally get this problem rectified, and to be told by the builder that this was actually quite dangerous and was surprised himself that the main office had refused to send anyone out. We have had various other problems such as the shower tapping loudly throughout the night, keeping us awake, which needed to have the pipework adjusted; smoke alarms not being fitted properly; Sinks not being sealed properly and leaking taps; and also faulty lights - which they had put in all the houses and later found they were faulty, but did not bother to come and change them until people started to complain (and they still haven't changed everyones). The roads have been unsafe with builders leaving a mess behind and lots of people in other houses including ourselves have had to replace numerous tyre's due to them getting punctures, even a heat shield on one occasion. It wasn’t until my husband went to all the houses around the street to do a petition to get something done, as Taylor Wimpey just did not seem bothered. If you want to buy a house from someone who does not care If things go wrong, that will hesitate to fix dangerous problems, if you have lots of time on your hands and like to constantly make phone calls to chase people up, and have to take lots of days off work and put your children at dangerous then by all means, go for a Tayor Wimpey property. If not then don’t even think twice about buying from them. I’m wondering what I can do now because I’m so disgusted in the way me and my family and others in other homes have been treated by this selfish unhelpful company.
Taylor Wimpey has not yet responded.
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Ilaria Nardon: 1/5 Stars
Ground rent doubling every 10 years
Have purchased a property from Taylor Wimpey with ground rent doubling every 10 years and are now very worried about the impact on the value of the property and re-sale potential
Taylor Wimpey has not yet responded.
Rita Pell: 1/5 Stars
Taylor Wimpey customer services
We have been negotiating with Taylor Wimpey regarding some new build homes and they have not even allowed us an opportunity to check them before exchange. In light of the many complaints about the quality of their work (eg on Twitter feds such as @TaylorWimpey), we think it is unreasonable of them. However now they tell us we can't get our reservation fees back. They refer to Terms & Conditions regarding those fees but we weren't given any Terms & Conditions prior to signing. In any event, such a term would be unlawful as it is an unfair condition to expect people to buy a property without inspecting it first Please do not hesitate to contact me if you have any questions about this matter Thanking you Rita Pell
Taylor Wimpey has not yet responded.
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Story by Matt Clark
We're trapped in a Taylor Wimpey house we can't even sell
It's the dream home that's become a nightmare - newlyweds Nathan and Tasha Stewart have bought a home from Taylor Wimpey that's impossible to sell.
Nobody warned them when they bought it three years ago that the annual ground rent on their newbuild DOUBLES every decade.
It started at £150 a year - but when they're in their 70s it will be £9,600.
And at the end of their 125-year lease the annual charge would be £307,200.
Last October they put the house up on the market for £175,000 a sale was quickly agreed.
We were ready to exchange contracts - then we found killer clause
"Tasha and I got married last July and we wanted to move into a bigger family home and build our future together," said Nathan, 27.
"Everything was going smoothly and we were ready to exchange contracts," said Nathan.
"But the buyer's solicitor asked for a sales pack from the ground rent company and uncovered the clause.
"The solicitor told us the majority of mortgage companies won't lend on it, so I contacted Taylor Wimpey to ask them to do something, because otherwise I would lose the four-bed semi we were buying.
"They did nothing, the sale fell through and I lost about £2,500.
"I can't sell the house to anyone because mortgage companies won't lend on it and I wouldn't want to sell this problem on to anybody else."
Nathan, from Soham, Cambridgeshire, is also concerned that other people living in Taylor Wimpey homes don't know about the ground rent clause.
"There must be hundreds of homeowners whose current property is unsellable," he said.
Taylor Wimpey sold the freehold on Nathan and Tasha's home to a company called Fairthatch GR Limited.
They own the land and can do whatever they want
"I got in touch with Fairthatch to ask them to help, but they won't change the leasehold terms - they own the land and can do whatever they want,' said Nathan.
The couple are being helped by the National Leasehold Campaign - launched a year ago by Katie Kendrick and Jo Derbyshire who also bought Taylor Wimpey houses and were caught out by catches in their leasehold agreements.
Jo calls the scandal "the PPI of the property world, but much, much worse."
Last year Taylor Wimpey launched a Ground Rent Review Assistance Scheme and claimed they have set aside £130million to help people.
But the scheme only applies to people who bought their home directly from the company - so people like Nathan and Tasha don't qualify.
Katie and Jo want to take a 'super complaint' to the High Court on behalf of thousands of people who feel they have been mis-sold their homes.
"There is no way people would have bought Taylor Wimpey properties if they'd known the full implications," says Katie.
"The clause means we are just tenants for the duration of the lease, then you hand everything back over to the freeholder when you move out."
A spokeswoman for Taylor Wimpey said it had reached agreements so most freeholders with the clause can convert their ground rent rise to one based on the Retail Price Index.
It said: "These agreements address concerns about the saleability and mortgageability of these properties by making the ground rents much more affordable."
He said the company had always sold houses on a leasehold because "freehold interests are very different to a housebuilder's core business."
Nathan says: "Taylor Wimpey sold the freehold to make more money because they are greedy. Doing this should be illegal - it's completely unethical.
"I feel they don't care about how this affects people because they've got their money. They are sitting on a gold mine."
Taylor Wimpey may be sitting on a goldmine - but are you sitting on a ticking time bomb, like Nathan? Let us know.
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