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Property
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The Kitchen Depot Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of The Kitchen Depot, share your experience and resolve your issue. Rate The Kitchen Depot for value and service, and compare The Kitchen Depot with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about The Kitchen Depot below. |
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Your The Kitchen Depot Reviews
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John Williamson: 1/5 Stars 17/04/2018 Unfinished Kitchen Dear Sir/Madam I am writing to you on this occasion to advise you of an unacceptable service your company has provided me. I visited the Kirkcaldy showroom last year and as a result, my wife and I booked a kitchen fit with your recommended installer. The deposit was paid and the kitchen ordered. The installation date was arranged for 15th January 2018 and would be completed by 19th January 2018. During the fitting, my wife and I were working at times and when I would return home (after 7pm) I would take a look at progress. All seemed to be going quite well. As tradesmen came and dealt with the amenities, I noticed things were not quite right. The kitchen sink waste was protruding quite far into fridge space and the cold water tap for isolating the washing machine was mounted centrally at the rear of its space. The isolation tap for the external hose and supply for the external garage was mounted behind the fridge space. I don’t know how I was expected to operate these after the appliances were sited. One of my cupboard doors was fitted the wrong way and the screws supplied for the handles were incorrect resulting in the handles being loose and falling off. The support rails for the worktop above the freezer were too large and the freezer was forced into the space resulting in damage to the appliance. One of the pull-out cupboard doors has damage where the screws from inside have broken through. Three of the four plinth boards have no clips fitted to them. There are small chips on the end worktop. The extractor fan was noisy (something was obstructing the fan) The L/H pull-out cupboard does not function correctly (gets half open then springs shut) Finish of splashback sockets not great. My kitchen is STILL not finished almost 3 months after it was started and nothing seems to be getting done (ridiculous) I will now inform you of my actions so far:- Fridge removed and plumbing redone to allow fridge to locate correctly to the rear. Washing machine removed and end panel extended by 10mm, electrical socket relocated, plumbing and waste redone to allow washing machine to locate correctly to the rear. Freezer removed and end support removed, cut correctly and refitted (rear support still requires done and electrical socket relocated) to allow freezer to locate correctly to the rear Chimney of extractor removed and connector box secured to back panel to prevent it dropping into the fan. Aluminium end cap for worktop purchased and trimmed to size for fitting to cover small chips. Plinth board below cooker manufactured by myself with a stainless steel vent and fitted with purchased securing clips. Clips purchased and will be fitted to the plinth boards which are deficient. Correct screws purchased and fitted to all handles (one handle screw threads had been stripped so I had to drill, tap and heli-coil it to allow it to be used) Perhaps I was expecting too much for a perfect job to be done. I have spent more time, money and effort in my kitchen than the recommended installer. I have been contacted over a week ago by the manager of the outlet informing me that the replacement pullout and door is there and he would inform the installer to contact me for fitting (which he has not) I feel I need to highlight the service your outlet provides to customers to a governing body to try and prevent these things happening again and perhaps recover some costs I have incurred in time, money and effort. I work as an engineer in full time employment and as such, all my own actions done in my so-called fully fitted kitchen have been done in my time off rather than relaxing with my family. The Kitchen Depot has not yet responded. Ryan Gray: 1/5 Stars 04/11/2018 8 week kitchen Still not finished my kitchen as waiting in material and by the time it is finished it will be at least 8 weeks. I have had good service from various companies in my time but this has been by far the worse we have had. I would not touch this company with a bargepool ever again & advise customers to go somewhere else as this company doesn’t care. They say on website they offer family values but I beg to differ. Seems once they get your money then not interested. I see they have not replied to many complaints on your site which is no surprise. My advice stay clear. The Kitchen Depot has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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linda mc aree: 1/5 Stars 10/12/2017 order new shelf cant get it new kitchen fitted mid-end sept. 2017. had carousel fitted in cupboard . did not like it. spoke to fitter and asked him to order and fit a new shelf. more than willing to pay for it . he said ok and would let me know when it would be in that was last week in sept. l phoned a further 2 occasions and was told he would phone dumbarton again .two weeks ago my husband went down to dumbarton and spoke to the boss. he told him about the shelf and the 3 phone calls by the fitter to the design guy. the boss said he would order the shelf and get the design guy to deliver it as he stayed across the road from us .my husband asked how much it would cost and was told that was ok not to worry about it. he was told it would take 3/4 days .as said that was 2wks ago. last tues. 5th dec my husband phoned kitchen depot hillington and spoke to andy who said he would speak to the lady who deals with dumbarton .he has phoned 2 times more .nothing .commuication non-existent with customer !!!!!!!!!! The Kitchen Depot has not yet responded. Michael Rea: 1/5 Stars 26/06/2017 Snagging list Oven housing wrong size to start with adjusted and still not level rubbing doors and lines not level. Several phone calls and fitters not turning up. And now just ignored. Communication between customer and client very poor 😔 The Kitchen Depot has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Mrs D Yapp: 1/5 Stars 29/09/2015 Kitchen fitters I had a kitchen fitted in August/September 2014. The drawer handles started to come off and the pipes under the sink started to leak. I phoned Kitchen Depot to complain, and the fitters came back to replace the screws on the drawers and wrapped tape around the pipes under the sink. They said it "would never be a problem again", but it has started to leak again and the handles have come loose again. . The company said it was just out of warranty and would have to charge me £55 to come out to look at the leaking pipe.etc. The Kitchen Depot has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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