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Venntro Media Complaints & Reviews

Complaints, Review, Comparison

Read reviews of Venntro Media, share your experience and resolve your issue.

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Your Venntro Media Reviews

Natascha Schmid: 1/5 Stars

06/05/2019
 
Charges have been made without my authorization- nlrefund has been promised but not made
 
Back in April 2019 I have realised that a monthly fee has been taken out of my account without my authorisation. My bank has advised me to contact Venntro Media directly to request a refund, which I did. Venntro has advised that these charges should not have been made and that I have never held an account with them. However they have only offered to only refund me one month "fee" which still has not been done. I have since requested for a whole refund, which should have happened in the first place but I have hear crickets since. So the company happily has taken a monthly fee out of my account without my permission but is not willing to return funds that have never belonged to Venntro in the first place. How they got my card details is very questionable since my card wasn't stolen and there has been no other unexplained charges.
 
Venntro has not yet responded.
 
 


Mike Tyler: 1/5 Stars
 
08/02/2019
 
Fraudulent activity, taken money from my account
 
I have signed up for a month and they still taken £29.95 from my account the following month. I have called them to report the issue but they refused to refund it suggesting there is an auto-renewal for all subscriptions. Something that I did not see when signed up. Site experience was very poor Customer service extremely poor !!!!!! SCAM!!!!!
 
Venntro has not yet responded.
 ​
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Wendy Nowell-Usticke: 1/5 Stars
 
23/04/2019
 
Money taken out of my nabk account
 
Money has been taken out of my account 4x times. Please contact me ASAP to resolve before I start the formal process
 
Venntro has not yet responded.
 
 


 
Darron Charles: 1/5 Stars
 
09/08/2019
 
Unauthorised debit
 
I may have once subscribed to one of your sites but having realised they were actually forums used by a large number of escorts. So I cancelled all memberships. Thus month I have been charged 28. This may have happened regularly as I just pay what’s on the statement but wondered why higher then expected.
 
Venntro responded on 30/10/2019:
 
Hello Darron. Thanks for getting in touch. Please can you contact us on [email protected] and out Customer Care team will be able to look into this for you as a matter of urgency. Regards, Kerry - Venntro
 
​


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Megan Heath: 1/5 Stars 
06/08/2019

Money coming out of my account

I have had x2 payments come out of my account for a reason I don't even know. I have a payment of £64 coming out tomorrow for Ventro and I don't know why. I would like this cancelled and for the payments to be refunded.

Venntro responded on 30/10/2019:

Hi Megan. Venntro Media Group run thousands of dating sites across seven countries. This payment will be linked to a site you have subscribed to. If you reach out to our Customer Care at [email protected] we'll be able to locate your account and cancel if this is what you would like. Regards, Kerry - Venntro

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