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Waitrose Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Waitrose, share your experience and resolve your issue. Rate Waitrose for value and service, and compare Waitrose with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Waitrose below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our shopping complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Waitrose Reviews
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Mrs Kate DUNCAN BROWN: 1/5 Stars 04/05/2018 Poor quality fish I bought dover sole and lemon sole today. Cooking it tonight . It was very poor quality, tasteless and was certainly past its best and not the usual high quality that we have come to expect from your fresh fish counter. However our dog enjoyed it! Waitrose has not yet responded. Malcolm Pringle: 1/5 Stars 15/02/2018 Waitrose We had our Xmas celebrations at my son's home in Twyford with all food and wine purchased at the Waitrose store in Twyford.All 6 adults and 3 children were enjoying our Xmas dinner with some drinking red wine when we received an almighty surprise. A nasty looking dirty insect was poured out of the wine bottle which caused absolute revulsion. This put a complete halt to our dinner and later caused my wife to be violently sick as she and others had consumed some of the red wine. The rest of the dinner was a complete disaster. The manager at Waitrose was contacted and show the offending insect and the bottle from which it emerged and asked us to keep this situation very quiet as it would affect there business. After a couple of months wait in which Waitrose carried out an investigation they came back and apologized saying it was an unfortunate incident which should not have happened and gave us a £20 voucher for John Lewis.. Our Xmas dinner which was ruined probably cost in the region of £200 and the wine red and white about £50. A miserable offer of £20 is an absolute insult and we will never ever be near a Waitrose store again. Waitrose has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Mrs B Smith: 1/5 Stars 15/02/2018 Poor service I have shopped at Waitrose for many years but, after recent experiences, feel that I would rather take my custom elsewhere! The service has deteriorated badly in recent months - waiting times at check out often are unacceptably long. On four separate occasions tills which have had a closed sign forcing the customer to join long queues have then been opened but there has been no supervision to ensure customers who’ve been waiting longest are served first! Yesterday, I complained but the ‘manager’ was very slow to respond then the young man who had been requested to open another till ignored those who’d been waiting and went to the far end of the store. I expressed my frustration and anger and was met with an extremely rude assistant who was on the defensive and very aggressive - hardly conducive to appeasing a justifiably irate and upset customer! She said that she would call for a manager but more than 10 minutes later I was still waiting and, as I had an appointment elsewhere, I abandoned my trolley and left! Not the service I would expect from Waitrose and, in future, I will be taking my custom elsewhere! Waitrose has not yet responded. Richard Jones: 1/5 Stars 31/01/2018 The shopping experience within the Newport store has plummeted with no heating for many weeks no cof The experience within the store has deteriorated badly with no heating for many weeks no water for the coffee machine for many days and shelves not restocked It used to be a pleasure to shop here it no longer is and am considering reluctantly a move to another store Waitrose has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Robert Wright: 1/5 Stars 05/06/2017 No hair nets being used on meat & fish counters The staff behind the meat & fish counter at Waitrose Twyford do not wear hair nets Waitrose has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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