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Property
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Wren Kitchens Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Wren Kitchens, share your experience and resolve your issue. Rate Wren Kitchens for value and service, and compare Wren Kitchens with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Wren Kitchens below. |
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Your Wren Kitchens Reviews
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Ashley Lockyer: 5/5 Stars 04/11/2018 Wren Kitchens We have had our fitted kitchen for around 8 months now and I can’t fault anything from service to quality of the kitchen. It looks amazing and feels super strong. Couldn’t recommend wren kitchens highly enough. Kerry Moloney: 1/5 Stars 06/09/2019 Refund I cancelled a kitchen the day after paying the deposit. I went into the store who informed customer care via email of the cancellation and the refund to the card I paid with. This was on the 26 August. I rang the customer service on the 27th August, to double check it had been cancelled. The lady said it had and a refund would be back into my account between three to five days. Fifth day came no refund. I again spoke to CS, who said someone from the store has to ring me, to make sure I have cancelled. I got no call, and ended up ringing them. I was informed that the refund would be in the bank within five days. The day came no refund. I again contacted them, and they sent me a screen shot saying the money had been refunded, and it was down to the bank. Ispoke to the bank who said it was down to Wren. I spoke to CS at wren again, and was informed the refund has never been processed, and that I had been lied to yet again. They said a manager from the store would ring me, still waiting for that to happen. What happens next, do i take legal action, as they are withholding my money. Wren Kitchens has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Matthew North: 1/5 Stars 11/09/2018 Sink After having the kitchen fitted, four weeks later the tap was so loose you could not use it, they sent someone round to fix it. No problem works fine now. Worktop is not flush on the join, someone came round, sorry that's what it has to be like due to the wall? Same time as the tap i got a crack on the sink, the round bit that covers the tap socket if you have the sink the other way round. Waited four months, they have now told me that it is accidental damage and will not cover the repair. Accidental damage all i did was put washed plates on the sink. They will not budge, its my fault. So my understanding is, if you buy a sink from WREN do not use it, its obviously for show only. Wren Kitchens has not yet responded. Amanda Doig-Sands: 1/5 Stars 09/08/2017 Poor quality! Bad workmanship & no customer service So we had a kitchen fitted back at the end of May 2017, we were very excited as the showroom really did Lear you in, showing you how great their product was by comparing against every other large company! Before fitting I couldn't fault the company, their communication of delivery of kitchen and keeping you updated was incredible!!! Then the problems started The kitchen was complete on Saturday 3rd june 2017, and to start off with there were faults right away! Firstly scratches to our worktop edging (this is a copper trim) and the scratch was so visable, the fitter wanted to just touch it up with a pen! It was also so sharp I couldn't allow my son into the building site of a kitchen as it genuinely wasn't safe to do so!! Then onto our glass sink, seemingly brand new but full of scratches, installations manager was saying that's normal, well I didn't pay 12 grand for a kitchen that looked used and worn from the offset!! Our larder door was all scratched and needed replaced! The plynth under our microwave was all scratch and needed replaced! Our glass hob wasn't aligned at all and the foam underneath was oozing out looking tacky! We paid for 6 under unit lights and 12 floor lights yet the fitter only fitted 3 under unit lights and 8 floor ones yet he's charged for fitted then all and had the cheek to take these as his goods even tho I paid for these (theft in my eyes) also with that he took my cleaning kit too!!! The first fitter also agreed to put lights into ceiling and put up wet walls although I've never paid for this as he hasn't done (his words were he didn't have time anymore) he has put us in a position we have no ceiling done and been warned it may not happen now as it should have been complete before fitting!!! After weeks and weeks with these issues getting no where with dave riddle the installations manager (whom may I add had the worse attitude to all wren customers) he couldn't careless! He also couldn't care people have paid 20-30 grand and left with no workable kitchens! Anyway we eventually got new goods sent out worktops plinth doors etc New fitter arrives!!! He looks to remove worktops and takes out dishwasher etc, only to decide no it's gonna be took much work to do so Another wasted day off work, so as he leaves the dishwasher is no longer aligned which has then offset my washing machine and my cutlery drawer! I don't know what he done! But he also didn't put back correctly so as I opened the dishwasher door this scratched all done the kick board and smashing that only my feet! As I've went down to look under my units was rubble everywhere, £5000 the said my fitting was and they don't even sweep out, they charged me a further £890 for electrics and all my cables are lying loose messy and looking very like local council done this job!!! He also broke my brand new washing machine door so now I am having to wait in for Hoover to rectify this, just a shower of cowboys!!! A full day off work unpaid and all this fitter done was replace the larder door which now I am having issues with as it's bouncy and creaks it didn't do this before he changed door!!!! Issues just keep coming the quality of these doors and plinths are shocking u just look at them and they chip and scratch Two wall units had massive gaps very shocking finish so fitter came In and filled with poly filler which now looks like someone that knows nothing about diy has fitted them, the unit my microwave holds he said the gap was for to let heat escape but he's still filled this anyway 🤔🤔🤔 Marks on cutlery drawer! Two doors have the effect that is like it's started to bubble which seems to be a massive problem I am now reading about wren! £890 for electrics and they can't even leave the sockets straight making them an eye sore as you are drawn to them! Another scuff on fridge door They never cleaned up after first fitting I am still picking plastic off my doors as well as that night myself and husband were in 5 hours cleaning up after fitters the sawdust etc!!! I wouldn't do this with a brand new car so why would I with a kitchen to same value Cupboard shelf all marked still awaiting new one and scratches to cutlery tray which I wasn't going to mention but to be fair it's shocking they think this is acceptable!! So another day! Another delivery, more time off work unpaid Delivery arrives with main items missing like the sink!!! New work tops damaged again! Doors scratched And to top it off an hour before fitter is due he decides he can't be bothered as the royal highland show is on bearing in mind I have been waiting all morning taking a day off yet again for these clowns!!! Because of these cowboys I have had to cancel my decorator 3 times and my floor fitter once! All that have cost me money!!! My son was unable to use the kitchen as he wishes as it's a building site and the copper edge was a danger in itself for a ten year old it has now (4-5weeks on) been filled down which has damaged it further but taken away the safety aspect that could have slashed his hand open!!! Wren have came into my home I trusted them but they have left us in a bomb site it's so disheartening all that money and it's not work a penny of it!!! It effects our daily life and mental health is unreal until you go thru this you just don't appreciate the damage it does to your well being and mental health!!! First fitters left my drive way in a vile mess after 4 weeks they got someone to sweep it!!! It's still a mess and I refuse to clean up after two grown men so this is still on going to be rectified too!!! It also Took over a week to remove crap from driveway leaving us unable to use what we had a driveway put in for more hassle with them as a company!!!! So we are still no further forward as on 21st July yes 7 weeks after completion, they returned and following had happened!!! The realigned the units - no I opened washing machine door and all units dropped again causing them all to still not be aligned Larder door same still creaking and bouncy and scuffed in corner I took another day off for Hoover to fix my washing machine their fitter broke!! They decided to use touch up pen on work tops and now I'm left with big red marks on the work top But funny enough the stolen goods they said they didn't take they returned with no apology to stealing!!!! As I write this 9th Aug 2017, now 10 weeks on! And we r no further forward We have so many doors chipped and scratched a sink still not replaced work tops that are all damaged the electric sockets all squint! Larder door creaking and bouncy as if its years old and needing replaced! The list goes on we are tired and disheartened as when you speak to wren they actually don't care When you give them a few home truths they then say you are being. Verbally abusive for stating facts!!!! This company needs investigated! I've never came across so many issues and now seeing on wren kitchens disasters in Facebook the only this I can take from all of this is I am not alone by far Amanda Wren Kitchens responded on 09/08/2017: Hi Amanda, As you have an open dispute with Barclays, I am unable to assist directly. Penny remains your point of contact, so I would advise discussing your concerns with her. Regards, Adam CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Mrs Gough: 1/5 Stars 17/10/2016 Missing and damaged items 2 legs missing off cupboard. Cupboard damaged by glue. Cupboard oversized. Work top to small. The cupboard was due to be replaced today, the van came this morning however the cupboard was not on it only the invoice. The driver told me to contact the store which I did . The worktop will be replaced on Thursday. I'm not happy with this as when I purchased the kitchen Wrens designer told me the kitchen could be fitted in 2 to 3 days. Which was confirmed by the builder however 7 days later the kitchen is still not finished. I would like compensation for the expense I have paid out due to the incompetence of Wrens kitchens Wren Kitchens responded on 17/10/2016: Hi Mrs Gough I am sorry to hear of the trouble that this is causing you. If you would like to email me directly, my email address is [email protected]. Thank you Emma Raghuvirsinh Rathod: 1/5 Stars 24/09/2018 Bad design Well, they call them one of the best kitchen specialist in the UK but hey could not properly design a unit to fit the fridge freezer! Not only that but instead when I asked them to rectify the error they tried to blame it on me. Due to their error now I am left with a wall unit that I cant use anywhere. Because if I put the wall unit the fridge freezer wont fit in the slot left below. I gave them the dimensions of my fridge 3-4 times but they bluntly denied it and said its my fault! I should have checked it. Well if I was a designer why would I pay them 6,500 pounds for a kitchen? When I asked for a refund for the wall unit which I can not use due to their error they agreed to pay me partial refund after so much of arguing! My question is why should I even pay the partial amount for a unit which I cant use because of their mistake, but they wont budge and kept telling me its my fault. I visited their showroom 3-4 times with the dimensions still their designer bluntly refused to accept it just because its their mistake. Did not expect this type of service from a so called reputable company who calls them kitchen specialist. Having to go through all these even after spending 6,500 (that too for a supply kitchen only) is bit too much. Their response was oh its a supply kitchen only so you should have checked the dimensions. Well just because its a supply kitchen only doesn't mean you provide a 2m wide kitchen to fit a gap of 1m wide kitchen is it, but that simple logic doesn't make sense to them. In a nutshell left with a ugly looking kitchen and unused wall unit (for which I was charged fully) despite spending 6,500 pounds and still being accused that its my fault!!! Leaving no option but to go to consumer court! Wren Kitchens has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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Caroline John: 4/5 Stars 19/02/2018 My lovely Wren Kitchen I'm very thrilled with my new kitchen and have no complaints with either the service or the quality. The designers were thorough in ensuring everything was right and the whole process from start to finish ran smoothly. It was delivered on time, by courteous drivers, it was intact, well packaged, nothing missing, nothing damaged. Everything fits ( i used my own joiner). I always give credit where due and i'm very happy with my purchase. Wren Kitchens responded on 09/04/2018: Hi Caroline, thank you for the wonderful review. Regards, Adam Helen Bowman: 1/5 Stars 12/02/2018 Their surveyor measured incorrectly so the kitchen didn't fit! Review of Wren Kitchens The surveyor came out twice to check measure before we were shown out 'ideal fitted kitchen plan'. When it arrived nothing would fit as the surveyor had forgotten to list a radiator and electric box in the plans! We were told it was our fault that we should have checked the surveyors measurements! You trust a professional to do what you cannot do and this is there response! NOT THEIR RESPONSIBILITY AS THEY DO NOT EMPOY PROFFESIONAL SURVEYORS! A once in a lifetime luxury kitchen idea ruined leaving us with a finance bill and no kitchen! Customer service is the worst and they just protect each other even though the surveyor left the company shortly after! BEWARE PLEASE! I checked the delivery compared to the delivery note & all was correct. As soon as I knew the items wouldn't fit I called but I was told I could not exchange the units for the correct sized ones even though they were in stock items and not bespoke! Disgusting service and this company hide behind small print that is not in a line with other manufacturers so you are fooled into thinking you have the normal protection of trading standards and money back guarantee but YOU DO NOT WITH WREN KITCHENS! THEY ARE A LAW UNTO THEMSELVES! Show less Wren Kitchens responded on 09/04/2018: Hi Helen, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected]. Thanks, Adam Read More: Your Complaints & Reviews | Read which companies people are complaining about |
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Marc Gibson: 1/5 Stars 23/01/2019 Infinity range quality issues Our Wren Infinity Charcoal high gloss units were installed in February 2018. By June 2018 one of the units had started to flake, so a replacement door was sent out. By August 2018, several units had started to show signs of the paint "thinning" to show the white undercoat. We requested a site visit to review the issues, but this was initially declined. After a number of months ongoing communications with Wren customer service team in relation to the units and installation costs, we ended up having to raise the issue with the Furniture Ombudsman. It was then escalated to the Wren resolution team, who arranged a site visit, which concluded all 14 Charcoal doors needed replacing. There were then two failed delivery attempts by Wren within 48 hours of the planned delivery date. After 4 months we finally received our replacement doors. Wren's compensation offered, excluding the installation costs, was around 5% of the kitchen value, which we declined due to the lack of understanding with the amount of time spent on these issues. All we wanted was the kitchen we paid for, it should have been that simple. We are now left with 14 old doors and a garage full of packaging to dispose of. Worst of all, one of the replacement doors is already showing signs of "thinning" within the first week of installation - doesn't look like Wren Kitchens have fixed the issues they have. Unfortunately it looks like I will have to keep going through this same process time and time again, which wasn't what I expected when I purchased my kitchen. Pictures to follow. Wren Kitchens has not yet responded. Damon Batstone: 1/5 Stars 11/04/2018 Wren Kitchen Discoloured Doors I have a Wren kitchen that was installed about 4 years ago. We were impressed by the quality of the kitchen when we saw it in the store, so we decided to order with all the high end oven, hob etc. Whilst what was delivered was a sham, that was all sorted by my builder and the kitchen fitted well and looked the part. However, over the last few years, the doors have started to severely discolour. This is to the point now where none of the doors match and I have had comments from visitors asking 'Why did we order a kitchen with multi coloured doors'. I have ben told this is out of warranty, however, you do not buy a top end kitchen and expect the doors to discolour over a few years. These are not fit for purpose and should be replaced, as they either have not been manufactured and sealed correctly, or the product has not gone through sufficient testing to prove that colour deterioration will not occur. If you purchased a car, any car irrespective of brand or cost, you do not expect the paint to fade such that all panels are different!! The customer service is shocking to say the least, and the company just dismisses the issue Looking forward to your response and positive outcome. Wren Kitchens responded on 16/05/2018: Hi Damon, unfortunately this complaint has only been published today, the 16th May - but if I can offer any assistance, please e-mail me with your order details; [email protected]. ~Adam CLICK HERE: Save on your car & bike insurance | Search A Spokesman Said for the best price vehicle insurance |
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Harmeet Kaur: 1/5 Stars 12/08/2019 An Absolute disaster with WREN kitchen. Kitchen purchased Jan 2018 even though we had just gone to have initial look. Since our work schedule was not in place, we were told to provisionally book it as the dates can be changed 30 days before. Cost of the kitchen : £36,645.08 (Without Appliances) Deposit paid and Outstanding balance for finance : £28,800.00 First provisional Installation date 25/06/2018 - 29/06/2018 Second delayed installation on 5/05/2018 and new date of delivery 13/09/2018 and installation from 17/09/2018 Finally new date of delivery 26/11/2018 and installation on 04/02/2018 (Confirmed in October) Finally here are the timelines that followed : 1) 20th November they ask me start paying them from my Barclays Agreement 13/09/2018 as they had already manufactured my kitchen. If i refuse to agree, i was told they will still take the payment but also remove installation from my pack. I had to keep protesting as the agreement said, payment can only be made when the installation is complete. 2) 26th November 2018 - Kitchen delivered and installation date of 4th - 8th February is fixed. 3) 4th February 2019 - Date of initial installation. During installtion, some of the items were found to be missing or damaged and were ordered by our installer Matt Hinchliffe including damaged Faber extractor door, breakfast bar worktop downturn. He did that himself and I was not included in the conversation. 4) 21st February 2019 - Delivery of replacement parts. Only some replacement parts were sent but the ones mentioned above were missing for A/C No 611824 and Order No 31180706. Matt was not happy as he was not able to finish the kitchen installation at his end. 5) 26th February - Survey & Template date for worktops, stealth island and dining table worktop. The order ref was 28277400 and sales order no 62748/1 6) 7th March - Installation of worktops, stealth island and dining table worktop but at this stage, only one worktop was installed and no one had any information about stealth island and dining table worktop. We were given another date for this installation of 19th March as we were moving into the property on 22nd March. My electrician and plumber waited whole day and finally charged me for wasting their time. 7) 18th March - Confustion regarding pop-up sockets, charging plates and electric hob. An email was sent at the last minute that i should give the sizes, even through the products were shown and every detail discussed during survey. 8) 19th March - Date to install stealth island and dining table worktop and finish the installation with snagging. We kept waiting only to be told at the end of the day, there would be no installation. No one even had a clue that there was to be an installation, even though repeated reminders were sent to me and in case i asked for cancellation, i was to pay a £100 fee. My electrician and plumber waited whole day and finally charged me for wasting their time. At this stage the parts that were ordered on 5th February by the fitter were still not made available. There were pipes and wires everywhere making it dangerous for the kids but since our move was booked, we had no choice but to move into the house as it was all arranged. The previous team who came to fit the worktop refused to fit kitchen sink or tap and so did the kitchen fitter even though all the water and drain fittings were arranged with our plumber afterwords. The same went for the incinerator which was eventually arranged by yourself and Matt did it on 4th April. So for initially 3-4 days we had no water in the kitchen after our move and it was all done by our plumber on a special call. 9) 21st March - Another site survey & template checklist for sales order no 62748/2. 10) 3rd, 4th and 5th April - Another fitting date for stealth island, dining table worktop and completing the kitchen. The dining table worktop was done on 3rd but stealth island fitting that was to be done on following days there was no sign of it. We again had to stay home taking time off for the full day and no one turned up. Fitter could not finish the other part of the kitchen i.e. breakfast extension or the replacement of Faber extractor fan as the items were not delivered. He refused to fit any pop-sockets or hob even though we had paid extra for all the templating. The worktop team had mentioned that it should be done by the fitter and not them. My electrician and plumber waited whole day and finally charged me for wasting their time. 11) 9th April - Replacement parts order no 31525929. It was found that the Faber extractor fan door has still not been delivered even though Matt the installer has mentioned that it was ordered in the first instance on the 5th of February. 12) 11th April - A new date of 30th April is given for fitting stealth island. We are still waiting for the completion of the kitchen even though we are living in the house from 23rd March. There are electrical wires and water pipes all over and it was very dangerous with 2 small kids in the house. This wait with continues cancellation of dates is driving all of us to the brink of a breakdown. My electrician and plumber waited whole day and finally charged me for wasting their time. The technical service manager is forcing us to sign the completion and says he gives us personal assurance that it will be completed. He says the deal that was offered to us for 12 months no money following completion and 5 years Interest free payment was a special permission. It will be offered but we should sign completion right away. I am forced to point to him, that a completion cannot be signed as the most important and expensive part of the installation is still incomplete. 13) 30th April Nothing : I am sent an email on 3rd May to sign and confirm the template once again. Finally on 10th May i am given new installation date of 4th and 5th of June. 14) 13th June 2019 : More replacement parts are ordered for delivery 15) 4th June : No one turns up for installation and my electrician and plumber waited whole day and charged me for wasting their time. 16) 5th June : Finally the team turns up and assembles the stealth island. My electrician and plumbers help with the installation. There were so many last minute changes and all the advise which was given at the start had gone for a toss. The location had moved and since the floor was tilled, the electrician and plumber had to work in very tight space to move the wires, water pipes and waste pipes. I was charged extra amount for all these changes, even though Wren had completely messed it at their end. At the end of it all, the technical service manager spoke to us. He said the last bits that have been left including some silicon etc will be done in next a few days before we leave on a holiday. He said he will take up the compensation issue with his higher ups as he was aware of what we had been through. The installers had not made provisional installations despite repeated requests and we had been living with open wires and open ended kitchen with kids. We were charged for templating charges/pop-up sockets and hobs but no one wanted to fit them. The incinerator and sink was sold to us, i got my team to do electrical and plumbing but the Wren installers refuced dry fit. They blamed it from kitchen fitter to Rotheram back and forth and finally to my electricians and plumbers. It was an absolute nightmare. We waited to hear from him and finally left on our summer break to be with my old father. 17) 11th July : Suddenly on 11thJuly we see money was withdrawn from our account and on enquiry we were told, the kitchen is complete. When we questioned, we were sent a copy of the completion but that did not have my signature at all. I questioned the authenticity of that and also asked for other works to be finished. I was told it is all done and now we are in the warranty phase should approach appropriate team. When asked about compensation, i was sent a form to fill, which said you have to first agree the installation is complete, which is not. We asked that what happened to the promise of 12 months free and 5 years/ 60 months interest free payments. I was told it was reduced to 4 years/48 months and we should speak to Barclay finance about it. All the finance was done by them at their store and from their chosen provider. They had offered 12 months no payments followed by 60 months IFP, so how can my speaking to Barclays help. The 12 months no payment was approved by the store manager after speaking to the finance and other directors (this is what i was told). This was exactly in line with what was offered to my cousin who had been referred to them by me but from a different store. Now sitting out of the country does not help and we have completely lost it. Trying to resolve it for now and still have hopes that they will bring it in line with the agreement and move forward on it. Putting it in this public forum has been our first resort and the email conversations are taking us no where. If this is not resolved I will definitely take it legally with trading standards, watchdog, rouge traders, rip of Britain and Citizen Advice Bureau when we get back. Will also be forced to stand outside their store every weekend with a ply-card to make people aware of their ethics. Wren Kitchens has not yet responded. Mariam Armstrong: 1/5 Stars 11/04/2018 Long wait for replacement unit Our fitter would have finished the kitchen last friday but was unable to do so as the wall hung corner cupboard is damaged. The other units abut onto this so they cannot be installed until we have the unit. I followed the procedure Wren have of sending photographs and written explanation last Friday. I had an email the next day saying they couldn't open the photo file so would I resend this in a different format. I sent this on Monday. They have accepted responsibility and say they will send a replacement 20.04.2018. This may seem reasonable but not when we are living under very difficult circumstances. None of our downstairs rooms(living room, kitchen,dining room and study) are usable as they are crammed with the kitchen contents and the new units awaiting installment. This would be stressful for anyone but unfortunately my husband is a chronic depressive and struggles with any difficult situation and it has affected him badly. I am sure we are not the only people having a problem but surely if they need to wait so long to build one unit they do not have the infrastructure to deal with the problems they are having with replacing units. I have emailed Customer Services again but the last reply said I may hear back from them by Friday 13th! Again this makes me think they are having too many problems to deal with. They get their money upfront so they do not have a problem and we don't have a negotiation tool of not paying until the unit is delivered in the correct condition. Wren Kitchens responded on 16/05/2018: Hi Mariam, unfortunately this complaint has only been published today, the 16th May - but if I can offer any assistance, please e-mail me with your order details; [email protected]. ~Adam CLICK HERE: Get covered for your holiday | Save £££ with cheap travel insurance |
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Amy Snyder: 5/5 Stars 07/05/2018 Great quality kitchen Very pleased with the quality of the kitchen supplied by Wren. Cupboards and drawers are sturdy and well made. Assembling the kitchen was straightforward due to the units arriving pre-built. Everything was well packaged and no items were damaged on delivery Joe Seet: 1/5 Stars 16/03/2017 Be careful of Wren Kitchen fitters - they can be a nightmare! Read for yourself and decide. We called into a Wren Kitchen showroom in September 2016 and were persuaded by a very professional designer to consider Wren as the supplier and installer for our new kitchen and ordered it in December 2016. A main reason was the Store manager's assurance that Wren fitters are very experienced and would ensure the installation is to the highest standard possible. Sadly, our experience was very different. After 6 days (our kitchen is not complex and was for 11 cabinets, doors and worktops only) the fitter left our house on Friday 20 January saying that the job was finished except for the replacement door for the washing machine and another cabinet door both of which are due to arrive on the 28 and 30 January respectively; we had email confirmation of these delivery dates. We have taken 20+ pictures and 6 video clips of the kitchen equipment which have not been connected properly. As the files are quite big and exceed 20MB in total, we have set up a public folder on Google+ and we will set up a searchable link via Twitter and Facebook. The public link for all these is at: https://drive.google.com/drive/folders/0B33p1RDaWlk8aGVSNnlXX1lEeU0?usp=sharing Each picture and video file has been named with the faults as we see them. Particularly disturbing was the discovery by our electrician the morning when he attended to wire up the washing machine and dishwasher that all the under-sink connections including the tap, waste, washing machine, dishwasher, etc were dripping and a puddle had formed under the cabinet. Needless to say, electricity and water do not mix and he had to check and fix all the under-sink connections first as best he can before he could install the electrical connection, work we have had to pay for. The pictures show the reason why we are very upset and disappointed with the standard of our Wren kitchen, and the fitting thereof. A brief list of the major faults and points of concern are set out below: 1) the Techwall side panels not properly fixed to the wall, not sealed and the aluminium strip is damaged 2) the washing machine is not level and not properly fixed 3) the dishwasher door is crooked and its legs are not level and not properly fixed 4) all connectors and valves under the sink were not tightened and dripping on Saturday morning 5) the kitchen tap is loose and can be turned round on itself and the hot and cold connectors were leaking 6) the cabinets and Techwall panels are not properly sealed against the wall and gaps are showing everywhere 7) the floor cabinet side panel should not have been cut to abut the skirting board 8) the corner post was cut too short and botched with another piece 9) the cooker hood was not measured properly and a false plasterboard ceiling had to be made 10) during the installation, the hot and cold supply to the kitchen tap was switched and had to be reconnected ss did fitter had not checked before starting 11) the plinth air vent for the fridge freezer was not installed as the fitter said this was not needed 12) the plastic strip supplied with the fridge freezer was not installed and is now missing 13) the microwave is not properly fixed and is loose and one of the screws used is bent 14) the gas fitting was done by the fitter and a certificate was provided by a "friend" and we are now concerned if it is really complies with CORGI regulations We do not believe we are being fussy as we have had a new kitchen installed recently in our London home and the quality of the panels, etc, and the workmanship of the fitting and finishing people are of a very high standard indeed with attention to detail but we allowed ourselves to be persuaded by your designer and Store Manager that Wren is able to provide and do the same. After many more weeks and visits by separate fitters, all the faults were finally fixed in early March 2017 but our builders have had to fix other problems as the Wren fitters seem to know nothing about statutory building, electrical, gas and plumbing regulations. Our Wren fitter actually said he would fix and fit our gas hob and would get a "friend" to sign the Gas Certificate! It is unbelievable that Wren do not take responsibility for something as important as a Gas Certificate and are happy to rely on their fitters to arrange this on a sub-contract basis. As the customer, we have no way to check if the Gas Certificate is valid or not especially as we do not know if the "friend" is truly qualified to issue these or not. Sadly, we have also not a courtesy call or had any follow-up call or inspection by a Wren Manager to ensure the promise of a "quality installation by Wren" has been met. We know our kitchen is definitely not "a quality installation by Wren", and a request for a full refund of the total installation cost plus additional builders costs has been refused by various people from the Wren Call Centre. As we are so concerned that Wren may, as in our case, appoint arguably incompetent fitters to fit kitchens for other customers and have no understanding of courteous Customer Service, we are considering formal legal action to recover our costs, including a separate inspection for our Gas Certificate by a truly competent professional company. Other customers should be forewarned and forearmed - insist that Wren provides a copy of the qualifications and insurance cover of their fitters and their "friends" who issue Gas Certificates and, where necessary, Part P Electrical Certificates. This is especially important as our Wren fitter said, without their being any supplementary works to do as our builder had prepared the entire space to make his job as easy as possible, he only gets paid a fraction of what we paid Wren for installation and fitting and that he would be moving on to join B&Q as Wren did not pay as well. In future, we are unlikely to rely on Wren assurances about their fitters and if we were to order a new kitchen again, we would be a lot more careful and obtain comparable quotes but not from B&Q! Wren Kitchens responded on 20/03/2017: Hi Joe, I have asked our Installation team to contact you directly to discuss. Regards, Adam CLICK HERE: Looking for a new mobile phone? | Search the best price mobile phone deals and save £££ |
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Danielle Sapsed-Byrne: 1/5 Stars 28/05/2015 My cowboy Wren kitchen nightmare. After I was promised my dream kitchen by professional kitchen installers, Wren, I was left feeling unsafe in my own home by one of their installation guys who threatened me when the job was not even finished. I was advised by a Wren designer to pay him, despite it not be completed. My kitchen had to be reinstalled, twice and the worktops replaced 4 times due to poor workman ship. The units arrived damaged and were in the wrong size. New ones were then not ordered when promised and eventually the new stock which was eventually ordered after me repeatedly phoning wren, arrived.... And Yes you've guessed it, in the wrong size. It has taken Wren over 11months to fit my kitchen when I was promised two weeks. The communication has been appalling. I have had over 5 fitters in my home and told endless broken promises from a whole host of staff. I even spoke to the MD in July 2014 and sent a letter direct to him which he ignored. I wrote again in October, which again was ignored. Today I am still waiting to hear a response from my letters of complaint and was told a further 5days would be needed, which of course has now passed. Wren are not a professional company and should be deemed unfit for professional trading. Their MD does not care about the service they offer and this is a dangerous oversight on the company's behalf which can lead to family homes being torn apart. Do NOT buy from Wren. Wren Kitchens responded on 29/05/2015: Dear Danielle, We apologise on behalf of Wren for any issue which you have faced throughout your installation. We have provided an installation manager visit to address all of your points and to complete your installation to a satisfactory standard. Once again we are sorry for the length of time this has taken, this falls short of our expectations. We asked you to allow our Directors Office 5 working days to look into your case and the letter was sent on the 5th WD. Kind Regards, Wren Kitchens. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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