Xercise4 less Complaints & Reviews
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Your Xercise4 less Reviews
Michael Cranston: 1/5 Stars
could i have xercise4less head offices phone number
joined Dec 2016 cancelled Jan 2017..cancelled via online cancellation process received confirmation Jan 17th 2017 sad to see me leaving ....then nothing.Payments still going out...many calls to my local Southend on sea xercise4less and Garlands.. .always passing the buck.Im at my wits end please help
Xercise4Less has not yet responded.
Nikki Foran: 1/5 Stars
Disgraceful customer service, aggressive threatening staff.
I am writing with regards to the membership I took out with xercise4less in October of 2019. After participating in the 5 day free trial with my brother, who is a gym member, I decided that xercise4less derby seemed like a nice gym to become a part of. I agreed to have a membership and that was that. As far as I knew, I would be paying £15.99 pm on a set date and that was fine with me. 2 weeks after, on 1/11/19 a payment of £7.99 was attempted from my bank account which I didn't expect and so, didn't even notice. Not long after , on 14/11/19, an amount of £32.99 was attempted from my account. Assuming that this was the missed £7.99 plus the following months gym membership, I went online straight away to pay this....... Only for my online account to show that I now owed £57.99!!!! Absolutely staggered and convinced there had been a mistake, I looked deeper and discovered that £50 of this amount was actually charges!!!! When the letter came through a week later to say the charges were now actually £82.99, I phoned up xercise4less and spoke to K**t, who was no help at all; did not feel that the fees were disgusting or extortionate in any way; was apparently unable to cancel my membership,preventing further fees; and generally by his own admission totally unable to do anything at all with regards to the issue. Not long after I received an email to say the debt had been given to CRS who had slapped their own £65 fees on, meaning a £7.99 fee owed to xercise4less is now 2 months later a whopping £147.99. How on earth is this even OK? This is disgusting, its disgraceful, this is literally like loan sharking! Banks have been made to refund for charging disgustingly high charges over recent years, loan companies too have had their knuckles rapped over this kind of extortion, it is just, well totally unbelievable. I am just flabbergasted if I'm honest. I joined this particular gym as my brothers, my friends, and nearly every member of staff at my company workout there and I wanted to join them, but I will not be a part of a company that treats customers this way or exploits them with such extravagant and ridiculous charges. And to be quite frank, all my colleagues/friends/family have now decided to end their memberships with xercise4less too as they are all shocked and sickened by this situation. I'm hoping that the customer service staff I have dealt with so far have just been unfortunately poor at their jobs, and that actually somebody can help me resolve this ridiculous situation.
Xercise4Less has not yet responded.
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Nathan Munroe: 1/5 Stars
Poor Customer service
I have been a member of this gym for 2 years attending on average 4 times a week. Exercise for less have issues collecting my direct debits for 3months. During this time I continued to use the without being made aware of the problem. Now I have been charged £180+ pounds (keeping in mind my monthly membership fee is £13.99). This is a disgrace as staff did not let me know there were any issues in to 40+ times I used the gym in this time. They have cancelled my membership and I have had no contact from the customer services to resolve my issues. The new manager in the Hounslow gym is unsympathetic to any issues raised and does not follow up on any issues raised regarding equipment or especially membership issues. I'm am extremely unimpressed as I now have to find an alternative gym and reorganize my gym life due to this inconvenience. Disgraceful
Xercise4Less has not yet responded.
Story on 09/12/2015
Customers made to sweat over Xercise4Less gym membership cancellation
Members of gym group Xercise4Less have been left exhausted…trying to cancel their subscription.
The company, with 38 branches up and down the country, and over 250,000 customers, has been blasted for its longwinded cancellation process, and for charging customers after they have requested to leave.
Social media sites like Twitter are awash with complaints from customers furious at the cancellation process.
One member, who got in touch with A Spokesman Said, is Gus Taylor.
Gus, 34, a delivery driver for Royal Mail, told us his nightmare experience trying to cancel his 12 month membership to his local branch in Brierley Hill, Dudley.
He threw in the towel on the £9.99-a-month deal because of what he said were filthy showers and changing rooms.
Gus’s girlfriend, Kirstie Owen, his brother Stuart and Stuart’s wife Amanda also cancelled.
But months later they were all still being charged by Xercise4Less.
“The showers started looking disgusting to the point where it was no longer worth training at the gym,” Gus explained.
“My brother had tried to contact them but could not locate any phone number that would help and there was no manager available at the club.
“I sent them a letter back in September saying I wanted all of our memberships terminated.
“My brother and I have managed to get our memberships cancelled but they still take payments from our partners.”
Throughout the process, Gus says Xercise4Less blocked Stuart on Facebook and Twitter, and led them round the houses trying to get a resolution.
He has brought his complaint to A Spokesman Said seeking closure.
“Xercise4Less have shown how much they care for their customers and that is slim to nothing,” he told us.
“I want any outstanding memberships cancelled with immediate effect. I’ve never known a company like it, they just want to take your money and fob you off.”
The Xercise4Less membership problem
So what is it that has caused such anger?
Xercise4Less allows customers to sign up online but not cancel.
To cancel, you have to submit a 30-day leaving notice written on a cancellation form to the gym branch you originally signed up to.
But it’s not that easy, with many claiming the gym fails to process the request and continues to take monthly payments.
If you cancel direct debits, debt collection agency Harlands will come after you.
But remember: it’s Xercise4Less’s responsibility to sort this out if you get stuck in this situation.
The company’s email system – where thousands of emails are forwarded on to head office every day – could mean many customers’ queries are never even read, according to consumer show BBC Watchdog.
We contacted Xercise4Less on the phone and asked for an answer to Gus’s concerns.
They pointed us in the direction of a regional manager who has yet to get back to us.
We want to know why their cancellation process is causing so many problems and what is being done to help affected customers.
“They need to provide assurances to customers that their membership has been cancelled and that no more payments will be taken,” Gus added.
Or, if you’re a customer of Xercise4Less and have been affected by the problem, post your complaint on A Spokesman Said.
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Story by Robin Bowman
Xercise4Less changes cancellation policy after huge outcry
The power of social media strikes again!
Cut-price gym Xercise4Less has backed down over its ‘nightmare’ cancellation process following our blog highlighting the problem.
Hundreds of gym members complained that it was all but impossible to cancel their membership with the £9.99-a-month gym because of endless form filling, a 30-day notice period and lack of communication.
And, even when the laborious process was followed, customers complained monthly payments were still being taken.
If they stopped these payments through their bank, they found they were chased by debt collection agency, Harlands.
We blogged about the problem asking you to share the story – and you responded in droves.
Two days later and gym bosses decided enough was enough and changed the rules for their 250,000 members.
They have now announced: "We have in the last two months revisited our online cancellation process whereby members can now cancel online instead of filling in a form in the club, this has made the whole cancellation 100% transparent with no room for human error.
We also make it clear when selling memberships which each membership package involves.”
That all sounds like great news for the thousands of members.
And well done to Xercise4Less bosses for listening to their customers.
It's very encouraging to see that Xercise4Less has started to listen to their customers and are resolving complaints via A Spokesman Said.
If you have any problems cancelling your membership, do let us know at A Spokesman Said.
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