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Money and Insurance
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XS Direct Insurance Brokers Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of XS Direct Insurance Brokers, share your experience and resolve your issue. Rate XS Direct Insurance Brokers for value and service, and compare XS Direct Insurance Brokers with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about XS Direct Insurance Brokers below. |
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Your XS Direct Insurance Brokers Reviews
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Georgina Chamberlain: 1/5 Stars 22/03/2019 Cancellation of insurance they wanted to speak to me about an accident that I did not have, I tried several times to get through even sent emails. Each time i rang the message was u r no 1 in the Que this went on for 12 mins then the message said sorry we are unable to answer yr call leave yr no we will call u bk which they did not. I sent emails they kept coming back saying they could not pass me to the person dealing with it and that they did not have an email for her all i wanted was for my number to be passed on so i could spk to her because of that they cancelled my policy, I now have to start all over again, outrageous. XS Direct Insurance Brokers has not yet responded. Jusna Begum: 5/5 Stars 23/11/2018 Claim Having dealt with XS direct would definitely highly recommend their claims team especially Noel who is actively disputing a claim made against me, very impressed with his efficiency XS Direct Insurance Brokers has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Tea Simpson: 1/5 Stars 16/09/2019 VOIDED INSURANCE AND LEFT IN DEBT This company has caused me nothing but trouble and put me in the worst financial difficulty. I was a named driver on a car i got through my work for my mum. I had a seriously bad accident in the vehicle and it got written off. I made a claim and the company took 3 weeks to make a decision to void the insurance due to the V5 being in my name (the named driver) instead of my mums name (the main driver). This was an unintentional accident made when setting up the insurance and the company were not interest in the trouble this had caused us at all. Rude staff and no understanding for their customers. The company then changed us £300 to cancel the account as they voided the insurance, £1500 for storage of the vehicle when they had taken 3 weeks to make the decision to void and £1200 for the inspector who came to my house to interview myself and mum after the incident. The company refused to give us back our £3800 premium and yet still charged us £3000 charges. This has left us in £24,000 debt and a void on our insurance policy. This company will do everything in its power to not support their customers and get out of paying any claim. AVOID AT ALL TIMES! XS Direct Insurance Brokers has not yet responded. Taffy Mudz: 1/5 Stars 18/03/2019 Long holds and poor customer service Their customer service is useless and after waiting for 2hrs on the phone waiting to speak to an agent .2 hours wait ???im sure these people make money through the calls on hold.Someone investigate it/them please XS Direct Insurance Brokers has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Anwar Aslam: 1/5 Stars 12/01/2018 Excessive charges I had recently substituted my vehicle details via be wiser insurance whom advised me the vehicle I had changed to was almost £1000 increase To my policy. I find ludicrous and excessive, I asked as to why there was such a charge and they advised me that it was due to only just purchasing the vehicle so I was being charged this as I did not have experience driving this new vehicle. I cannot understand as to how such an excessive charge could be made as I was driving a vw golf gti 2.0 turbo 200 bhp insurance grouping 29 valued at £5000. I had researched the vehicle I replaced it with thoroughly a bmw 320 cd coupe diesel insurance group 29 and only 150 bhp valued at £2500. I have request a written explanation as to why and been told it is something to do with underwriting criteria and the responsibility of xs direct. I am requesting a full breakdown of how you have calculated the additional premium. I have checked alternative quotes and found I can insure the car for around £1469.69 with a £500 xs not £3000 as there is on this policy. None of my other details have changed since I took out the policy with your selves apart from a car that has less power, same grouping and a lower value, how can you justify such an increase unless you are being discriminatory in some way. I await your response with a full explanation and understanding criteria with a premium breakdown of how you came to the excessive charge. Sent from my iPad XS Direct Insurance Brokers has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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