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Delivery
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Yodel Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Yodel, share your experience and resolve your issue. Rate Yodel for value and service, and compare Yodel with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Yodel below. |
Send your Yodel Reviews & Complaints
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our delivery complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Yodel Reviews
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Diana Sanders: 1/5 Stars 21/10/2015 yodel could not deliver because NO PARCEL BUT DATA I would like to know when or if biuky ever got this message Yodel has not yet responded. Jurgita Norvaisaite: 1/5 Stars 21/02/2020 Terrible company and customer service Absolutely disgusting company and customer service - 2 parcels in a space of 2 months were lost or delivered to someone else, customer service can't do anything, initially the were saying that it was delivered to a wrong address, now they are claiming it was delivered to correct address, they have no photo proof that parcels were left in a safe place or delivered. Do not use these people for anything! Yodel has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Jason Garbutt: 1/5 Stars 03/01/2020 Failed delivery Driver claimed attempted delivery today, unable to access and drive off. CCTV shows he pulled up for a few seconds and then left. Went to local depot and was told has a dwell time of five mins per delivery. But if it is too far to walk or has to search his van for the parcel he can skip the delivery. Yodel has not yet responded. Mark Cooke: 1/5 Stars 08/05/2019 Atrocious Service From Start To Finish. NEVER USE YODEL! Everything was badly handled. Yodel emailed me on the Saturday to say that you’d be in touch within 24-48 hours. My next contact from them was 4 days later (seriously!!) and was received at 10.48 to advise me that my parcel was out for delivery. Surely advising the customer earlier in the day (say 6-7am) would be more beneficial and prevent more missed deliveries. No surprise that I wasn’t at home when the delivery was attempted at 12.10. The card posted through was just printed, nothing written on it by the driver. I then changed the delivery date to 2 days later as I was out the following day. 2 days later I had no contact from Yodel whatsoever and the tracking wasn’t updated since when I changed the date. I contacted the company I bought the item from who advised that they’d been in touch with Yodel and that someone would contact me shortly. No contact was received. I then changed the delivery date again. Same result. Nothing received from you and no update on the tracking. Same results from when I spoke to the company I bought the item from. I finally got through to one of Yodels customer service people through their atrocious online chat service (it always constantly said that no staff were available). The lady I messaged was abrupt and rude. She advised me that the parcel hadn’t been scanned for some time and that she has requested a ‘base search’ and that I would need to chase it up with Yodel the following day. So basically Yodel lost my parcel but I was the one doing the chasing!! Surely when this occurs they should be doing everything you can to make up for their bad customer service? The parcel finally arrived the following day. Damaged to buggery. All 4 corners were bashed up and there was a hole in the side of the box. I could clearly see where the box had been sellotaped to keep it together after the damage that had occurred in transit. I had to contact the company again to request replacement parts which were sent by a professional courier service who did a proper job. Yodels service was atrocious from start to finish and I will never use the, again. I wasted 2 and a half days waiting in for this parcel, which, when it did arrive looked like the driver had dropped it from his van and driven over it. Thanks for wasting some of my life....useless. Will never use Yodel again!!! Yodel has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Oliver Taylor: 1/5 Stars 19/08/2019 DO NOT USE DO NOT USE IF YOU EXPECT AN HONEST DELIVERY TIME AND POTENTIALLY IN A RUSH I never had an issue with Yodel previously and had used them, 3rd Party, previously many times. However I will now be checking any company using Yodel as their courier service and will choose another company to buy from, everytime. The unfortunate company this time is FOOT ASYLUM. Between Foot Asylum and Yodel they have completely ruined my brothers birthday gift. They DID NOT deliver on the promised NEXT DAY delivery and as my Brother lives in Germany they can not send the item out, which, by the way, is completely beside the point. DO NOT USE Yodel has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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