This is a truly disgusting story. Energy giant E.On has been reprimanded by Ofgem for charging customers earlier than agreed during the Christmas period. They took money from consumers on 24th December rather than in January when the direct debits had previously been arranged for. We all know how hard this year has been for everyone, with jobs being lost and nationwide lockdowns. Energy use has been on the up and filling the coffers of the big energy companies.
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1.6 million E.On customers had money taken from them for an energy bill earlier than expected. This caused them great difficulty over the Christmas period with many saying how they ended up being overdrawn in their bank accounts. A horrible position to be in at Christmas. With the tough year people have had they would consider Christmas a ray of light and a time to enjoy with family, well E.On had other ideas. They left customers in a terrible position and have rightly been punished. E.On will pay £55,000 to customers who were charged early and will also contribute £627,312 to Ofgem’s energy redress fund which as well as helping E.On customers will support any consumers who are in vulnerable situations.
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The regulator said “Ofgem considers that E.On failed to conduct the appropriate checks to ensure that this would not lead to any unintended consequences for customers.” My advice to E.On customers would be to seek a new energy provider. Do not let this callous company who would happily put families through a tough Christmas have any more of your money. There are many options on the energy market to save money, I urge you to do so here on A Spokesman Said.