Pockit freeze customers accounts without explanation

​At A Spokesman Said we regularly receive reviews and complaints about various companies. One that has come up on the radar recently is Pockit, they are a financial technology company who offer pre-paid spending cards and current accounts. Pockit is designed for low income customers who are unbanked. They claim to serve those who are neglected by high street banks and help them build up their credit.

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We have received a number of alarming complaints regarding Pockit and their customer service. A complaint we regularly get is that Pockit are freezing accounts and not giving any explanation to customers as to why they have done this. For example one A Spokesman Said user Viktor Kazakov complained that “Pockit froze my account for money laundering and fraud prevention review. I provided all documents and explanations that I was asked for. Pockit stopped asking me questions and answering my emails. They refused to give a deadline for completion of their review. I am now convinced that this business was set up to defraud customers under the pretext of fighting fraud. If anyone has any experience with getting their money back from these scammers please share. I am now preparing a complaint to the Financial Ombudsman Service.”

Pockit have not yet responded to this complaint or resolved it. They have an average of 1/5 stars on the A Spokesman Said review section putting them as one of the post complained about companies on our platform. Pocket have raised over £27 million in funding since their inception in 2014 but what seems a good idea in practice to give those with low credit an option for banking has turned into a customer service nightmare.

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We at A Spokesman Said hope that Pockit will respond to the complaints made on our website and will rectify these issues with customers. If you have a complaint about Pockit or any other company please do come to A Spokesman Said and we will try to fight your corner. Click here to write and submit your own review.