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Have you been ripped-off by your smart meter?

Patrick Christys
Jul 29, 2019


The botched smart meter rollout has caused people financial misery, forcing them into a downward spiral of debt and stress.

The government announced plans for every home to have a smart meter, which is supposed to digitally log your energy usage and, ironically, save you money.

But the rollout has been plagued with errors, from faulty readings costing customers hundreds of pounds, to intermittent heating.

HAVE YOU BEEN RIPPED OFF BY THE SMART METER ROLLOUT? COMPLAIN AT A SPOKESMAN SAID.

It's the type of total catastrophe that only the government could deliver, and The Guardian has highlighted some particularly grave cases where people have been utterly ripped off.

Take the case of Valerie Cooper, who may be forced to cancel get 70th birthday celebrations because Shell somehow managed to transform her £1,450 credit into £666 arrears overnight.

“An engineer came in October 2017 and by 8pm he was still having problems trying to get the new meter to pick signals up,” she says. “He took it out and put our old meter back in and returned next morning. The smart meter still didn’t work so he fitted another one – which already had a reading on it.”

Mrs Cooper claims that she repeatedly contacted Shell to inform them of the error, and was told that she wouldn't have to pay. 

But, surprise, surprise, that didn't turn out to actually be true.

“I am retired and disabled, my husband is worried to death about it,” she says.

“We can no way find that sort of money and I don’t believe we owe it, since they haven’t read the meter for nearly two years.”

Shell, admitted that its mistakes caused Cooper’s spiralling debt, but still insists she is liable.

But under rules issued by the regulator, Ofgem, companies can’t retrospectively charge customers for energy used more than 12 months ago.

Shell is only offering Mrs Cooper £300 - as a goodwill gesture - to help pay the costs. A goodwill gesture?! Don't make me laugh. Hounding an elderly lady to pay a debt that the company manufactured itself is about as far away from goodwill as it is possible to get.

And Mrs Cooper is not alone. 

Gary got in touch with A Spokesman Said directly to complain about Ovo Energy's installation.

He told us: "I had a smart meter installed today. The engineer who fitted the meter spotted a gas fire which we rarely use.

"He then condemned the gas fire and said he would have to cap the gas (turn it off). To make matters worse, he couldn't get the central heating working again.

"So now I'm waiting for a boiler engineer to come and fix the boiler and cap the old gas for AND turn the gas back on.

"I'm now left to pay a bill thanks to Ovo. And a day off work so I lose a days wages. Never again. Once this is sorted, I'm switching."

YOU CAN SWITCH ENERGY FIRM AT A SPOKESMAN SAID NOW!

Suzanne Godfrey has been left with disabled heating and hot water systems after EDF sent a technician to install a smart meter, and she has been told she is liable for repairs.

“During installation they turned all the power off and then back on but couldn’t restore power to the underfloor heating or secondary hot water loop,” she says.

“They sent an electrician but he didn’t know how to restore the power. They refuse to send a specialist heating engineer and have questioned the quality and state of the equipment, which is only three years old and was working up to the moment EDF turned off the power.

“I’m stunned that a large company can request access to my home, carry out work that causes a problem and then walk away from it.”

HAVE YOU BEEN RIPPED OFF BY THE SMART METER ROLLOUT? COMPLAIN AT A SPOKESMAN SAID.

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