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Justin Bieber fans in anxious wait for tickets – days before star’s live shows

Fred Isaac

Fred Isaac
Oct 25, 2016

Fans of Justin Bieber are still waiting for tickets – with just days before the pop star takes to the stage at Sheffield Arena.

Customers who bought tickets for the Canadian artist from Spanish-based website Ticket Selection have complained they cannot get through to the seller to complain of missing orders.  

In June, we reported how Ticket Selection customers had not received their tickets for gigs like Bruce Springsteen and Coldplay, despite the concerts being just days away.

Tickets should have been delivered ten days before the event.  

At the time, we called Ticket Selection but received no response due to the high volume of calls.

The company reassured us in an email that customers would be able to pick up their tickets from reps at the venue.

It also registered to A Spokesman Said to respond to its outstanding complaints.

But customers said picking up tickets from reps was never part of the arrangement, and that even when they tried doing so they encountered problems. 

Now it’s the turn of Bieber fans to worry that their dream concert may turn into a nightmare.


Bieber fans blast Ticket Selection

Julie Shore told us: “I purchased tickets for Justin Bieber in Sheffield and have just received an email stating we must pick them up from venue.

“We paid £9.95 for delivery! A year ago! Now my children have to meet a stranger at the venue with no guarantee that he'll be there! Plus, the Sheffield Arena is huge and it doesn't say where he's going to be...this is not details of ID required or anything ...was it a bogus purchase?”

Another customer, Melissa Tyson, reserved tickets as long ago as December 2015. 

“I spent all my birthday money on this ticket and, by the looks of the reviews on this website, I have been scammed,” Melissa said.

“I have written numerous emails and tried to call...many times but it is just going through to voicemail.”

Mum Anna Thompson, who had planned to take her daughters to see Justin Bieber, is also afraid she and other customers have been scammed:

“I bought a ticket last year on the 17th December 2015 for £145 for Justin Bieber, plus £9 shipping for 26th October in Sheffield.

“I haven't received my tickets or any emails and nobody is answering the phone. Seems to me I've been scammed. This is out of order and as a mother who worked hard for that money to be able to go to the concert with my daughters, I would expect a full refund because this is disgusting.”

A Spokesman Said has gone back to Ticket Selection and asked:

* Why are customers still waiting for their tickets?
* How do affected customers apply for a refund for unfulfilled orders?

We’ll update when they respond.

Share this story to warn others using the buttons at the top; if you’ve been affected, post your story on A Spokesman Said.

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